Payment policy

At Tengeri, we use PayPal to provide a secure, encrypted, and seamless checkout experience for our customers in the United States.

1. Accepted Payment Methods We currently accept the following payment methods securely at checkout:

  • PayPal

2. Payment Restrictions We do not accept:

  • Cash on Delivery (COD)

  • Personal Checks

  • Direct Bank Transfers

3. Payment Currency All prices listed on our website and at checkout are charged in US Dollars (USD $).

4. When Will I Be Charged?

  • Payment Capture: Payment is captured immediately at the time of order placement.

  • Confirmation: Once checkout is completed successfully, the full order amount is charged, and an order confirmation email is sent to the customer.

  • Processing: Orders are processed only after successful payment confirmation.

5. Payment Security (PCI DSS Compliance) Tengeri is hosted on Shopify, which is Level 1 PCI DSS compliant.

  • All payment data is transmitted using SSL encryption.

  • We do not store, view, or access your full credit card numbers, CVV codes, or banking details.

  • All transactions are processed directly by PayPal through secure banking systems.

6. Billing Verification Please ensure your billing information matches the details held by your payment provider. Orders flagged by automated fraud prevention systems may be delayed or cancelled for security reasons to protect cardholders.

7. Refunds are handled according to our Refund & Return Policy. Approved refunds are processed within 7 business days to the original payment method used at checkout.

STORE INFORMATION

Business Name: Tengeri
Website: https://tengeri.shop/
Physical Address: 1355 W 44th Pl, Hialeah, FL 33012, USA

Phone: +1 (786) 470-7038
Email: Support@tengeri.shop
Contact Form: Click here

Customer Support Hours: Monday-Saturday: 10:00 AM – 6 :00 PM (EST)
Response Time: Our customer support team responds to all inquiries within 24 hours.