Refund policy

Return Policy (USA)

At Tengeri Store, we take pride in offering high-quality light and shoulder lighting designed for everyday style and functionality. Your satisfaction is important to us. If you are not completely happy with your purchase, we provide a simple and transparent return process.

1. Return Window

We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return. If 30 days have passed since delivery, unfortunately, we cannot offer a refund or exchange.

2. Eligibility for Returns

To qualify for a return, your item must meet the following conditions:

  • Item must be unused and unworn

  • Returned in original packaging

  • All tags, accessories, and inserts must be included

  • Proof of purchase or order confirmation is required

Items returned without meeting these conditions may not be approved.

3. Return Shipping Costs

To ensure transparency, return shipping costs are handled as follows:

  • Defective, Damaged, or Incorrect Items: If you receive a damaged, defective, or wrong product, Tengeri will cover the return shipping cost. We will email you a prepaid return label, which you must download and print to attach to your return package. Once the item is received and inspected, a replacement or full refund will be offered at no extra cost.

  • Customer Remorse (Change of Mind): If you ordered the wrong item or simply changed your mind, the customer is responsible for return shipping costs. Shipping costs are non-refundable.

4. Restocking Fees

We value our customers. Tengeri Store does NOT charge any restocking fee.

Restocking Fee: $0

5. How to Start a Return

Follow these simple steps:

Step 1 — Contact Us:
Email us at support@tengeri.shop with your Order Number, Reason for return, and Photos (required for damaged items).

Step 2 — Receive Instructions:
Our support team will review your request and respond within 24 hours with return instructions.

Step 3 — Ship the Item:
Pack the handbag securely in its original packaging and send it to our
Return address: 1355 W 44th Pl, Hialeah, FL 33012, USA

6. Refunds

Once your return is received and inspected:

  • You will be notified of the approval status.

  • Approved refunds will be issued to your original payment method.

Refund Processing Time:
Banks or card providers may take up to 7 business days to process and post the refund.

7. Exchanges

The fastest way to receive a different item is:

  • Return the original item.

  • Place a new order once the return is approved.

8. Non-Returnable Items

The following items cannot be returned:

  • Personalized or custom-made products

  • Final sale items (if marked at purchase)

Customer Responsibility

To ensure a smooth return process, customers are responsible for:

  • Returning the item within the 30-day return period

  • Ensuring the product is unused, unworn, and in original packaging

  • Including all tags, accessories, and proof of purchase

  • Paying the return shipping cost if the return is due to a change of mind, or ordering the wrong product

  • Returns that do not meet these responsibilities may not be approved.

Need Help?
If you have any questions or need assistance with your return, please contact us:

STORE INFORMATION

Business Name: Tengeri
Website: https://tengeri.shop/
Physical Address: 1355 W 44th Pl, Hialeah, FL 33012, USA

Phone: +1 (786) 470-7038
Email: Support@tengeri.shop
Contact Form: Click here

Customer Support Hours: Monday-Saturday: 10:00 AM – 6 :00 PM (EST)
Response Time: Our customer support team responds to all inquiries within 24 hours.